Transport of Goods
All parcels, packages and goods are taken at Customer’s own risk. It is the Customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.
OD-TC-1.1 Right of Refusal
Odysse reserve the right to refuse to carry any persons or objects that the driver deems to be likely to cause them or their vehicle harm or damage in whatsoever form. The judgment of the driver will be final.
Odysse may charge for any associated costs involved.
Passengers are required to comply with the pick-up requirements indicated by Odysse and/or the driver assigned to perform the Service. Odysse cannot be held liable if the Service cannot be performed due to the Passengers’ failure to comply with the pick-up procedure.
The Highway Code requires Passengers to fasten their seat belts in the front and rear of the vehicle. Failure to comply with this rule releases Odysse from liability in the event of an accident.
Odysse maintains a strict non-smoking policy in all of its vehicles. Failure to comply will result in a fixed charge of £500 being applied for cleaning and refurbishment costs.
The consumption of alcohol in vehicles is not permitted without Odysse’s express written permission. The driver and/or Odysse have the right to refuse to carry any Passenger who is believed to be under the influence of alcohol or drugs and whose behaviour poses a threat to the Driver, the car or any other Passenger.
Odysse may choose to subcontract, transfer or assign all or part of the Service to a licensed third party operator of its choice, without first notifying the Customer.
OD-TC-1.2 Quotes
We will provide fare quotations, which may be presented as either estimated or fixed fares. The prices quoted are based on our current pricing system. All quotes, where given, are approximate according to an estimate of miles incurred by driver required to undertake a specific journey. Quotations are accurate only at the time of issuance and cannot be guaranteed for later bookings.
Quotations provided exclude any expenses accrued by the driver or the company, which will be appended at the conclusion of the journey.
OD-TC-1.3 Charges
We will calculate the final fares based upon mileage incurred, time and relevant out of pocket expenditure incurred in the course of providing the Service, for example tolls.
The charge rate will vary according to the type of vehicle/service required for the journey.
A booking fee is included on all fares and is applied as a percentage of the total fare to cover administrative costs.
We operate fixed rates for some journeys to or from various local areas, for example to London and surrounding airports and to various London post codes. Parking fees are excluded from all provided quotations.
Most journeys are quoted as travelling via the shortest route. If the route varies from this, e.g. on request from the Customer to use a motorway route, or if the driver has to take a different route in order to avoid a traffic-related problem, Odysse reserves the right to charge the Client for any extra mileage and time.
Where a Customer requests us to buy any item on their behalf or during a journey, we will take all reasonable care to purchase an exact match to the request. However, this may not always be possible.
Any items bought on behalf of the Customer will be chargeable.
Surcharges
We reserve the right to apply a surcharge to:
- out of area to out of area journeys
- airport and station pick-ups.
- Christmas, New Year and other Bank Holiday journeys
- additional stops on route
- periods of extreme weather or road conditions.
- journeys out of standard business hours.
- peak hours
- special events
- dedicated team requirements
OD-TC-1.4 Periods of Extreme Weather or Road Conditions
In periods of extreme weather or road conditions, we aim to help transport as many Passengers as possible.
Surcharges may be applied during these periods.
OD-TC-1.5 Cancellations
Odysse assume a journey request is still valid until:
- A Passenger or someone deemed to be representing the Passenger cancels the journey via the same channel where they requested the booking from.
- Odysse’s driver and/ or supporting staff have satisfied themselves that they are unable to pick the Passenger up for whatever reason.
Until then we will take all reasonable care to complete the booking.
In the event of a cancellation of a journey Odysse may charge for any costs incurred until the time when it is apparent that Odysse have been satisfactorily informed of a cancellation of booking or Odysse have been unable to contact the Passenger.
Usually, there would be no charge for a journey cancelled prior to dispatch. Please refer to the exceptions listed below. Note that this is not an exhaustive list.
- Where a journey is cancelled after the driver has been dispatched the Customer will be liable for a charge.
- Where the driver is unable to find a Passenger after making all reasonable efforts the Customer may be charged.
- Where a Client or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the Customer may be liable for a cancellation charge.
Cancellation Charge
A Cancellation Charge is calculated to pay for the time and miles and incidental costs incurred by Odysse’s driver when they are unable to pick up a Passenger.
OD-TC-1.6 Waiting time
Where a Passenger is late for pickup and a driver has to wait beyond the appointed time to collect a Passenger, the Customer will be liable to pay Odysse for the waiting time.
OD-TC-1.7 Variation
Odysse will try to accommodate Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.
In the event that the booked vehicle becomes unavailable for any reason, we reserve the right to provide a substitute vehicle, or vehicles, of a different size, provided it can accommodate the number of Passengers originally booked. Where possible, there will be no increase in cost. We will make every effort to ensure that the substitute vehicle meets the booking party’s needs.
OD-TC-1.8 Account Charges
All Invoices will be charged with VAT at the prevailing rate. Our Payment Terms are strictly 7 days after invoice date.
All invoices are subject to our standard administration charge of 12.5%. Paying by direct debit may reduce this fee to 6%. These charges may vary periodically.
Security of the account
It is the responsibility of the Client to ensure adequate financial security to ensure that the facility is not abused.
The account will be set up with standard security measures unless the Client specifies their requirements in writing, Odysse are able to set up various security measures with a prior request in writing from the Client.
The Client will be liable to pay all bookings made on the account.
Payment
The Client undertakes to pay invoices within the payment terms on the account application.
Overdue amounts may incur interest under section 69 of the County Courts Act 1984 at the rate of 8% a year.
Queries
All queries are to be raised in writing within 14 days of invoice.
OD-TC-1.9 Lost Property
Odysse accepts no responsibility for private property on our premises or in our vehicles, including accepting any liability should lost property be returned for any reason to someone who is not its owner - e.g. if someone makes a false representation to Odysse of ownership of property.
Property that is left on the premises will be kept for a period of upto 30 days, after which it will be disposed of. In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required.
While every effort will be made to identify the possible owner of lost property (which is likely to involve searching of the item) and then make contact with them, Odysse will not return the property to that person unless they provide the details set out in the previous paragraph.
Odysse will not mail/courier or insure during transit any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant.
All items are sent back to the owner at owner's risk.
Note that Odysse will not automatically arrange insurance during transit. Odysse will only arrange insurance during transit if it is specifically requested in writing at the time of reclaiming found property - and then Odysse will only arrange the insurance that is made available as "standard" by the carrier chosen by Odysse..
OD-TC-1.10 Data Protection
Personal data collected during the booking process and provision of Services are subject to and comply with General Data Protection Regulations, as part of our responsibilities and legal requirements as a Private Hire Operator.
Collected data may come from booking systems, GPS systems installed in the vehicle and/or apps, and could include:
- the Customer’s identification data as well as the Customer’s postal address, telephone number and email address;
- the Passengers’ email address and phone numbers;
- data relating to payment methods;
- data relating to the vehicle’s movements and location;
- data on the vehicle’s speed and distance travelled
Processing of this data for the purpose of providing the Service could include:
- Fleet performance monitoring and management, including managing and confirming bookings of Services;
- monitoring and billing Services
- emergency calls in the event of an incident or accident;
- complaint management
- combating fraud
Processing of this data may also be for the purpose of Odysse’s legitimate interests, e.g. promotion, advertising and business reporting, such as:
- Customer satisfaction monitoring (including any loyalty programmes introduced)
- developing business statistics and/or performance analyses;
- sharing of advertising information or commercial offers for goods or services similar to those subject to these terms
Odysse will only be able to use the Personal Data provided by the Customer to share advertising information or offers from its business partners with the Customer’s consent.
By accepting these Terms & Conditions, the Customer accepts the collection and processing of the abovementioned personal data for the above purposes by Odysse, the data controller.